Lotus Motor Corporation Korea has opened the country's first Lotus Certified Service Centre in Goyang City to strengthen customer contact and provide premium service.
Lotus Service Centre is located at 40, Deok-ro, Ilsanseo-gu, Goyang-si, Gyeonggi-do, Gyeonggi-do. It is located in the heart of Deok-ro, where imported car service centres are concentrated. It has a gross floor area of 1,322.31㎡ (1,670㎡ of land) and is composed of three buildings and three floors. It is equipped to service Lotus internal combustion engines such as Emira, as well as Lotus electric vehicles such as Eletra and Emeya, and is equipped with two 200-kilowatt ultra-fast chargers. With five general workbays, one sheet metal workbay, a sanding booth and a painting booth, the workshop can handle 20 general repairs and three accident repairs per day. In addition, a customer lounge has been created to provide a space where customers can experience the brand, including official Lotus merchandise, in a more relaxed environment away from the waiting area.
The centre will be one of the few locations globally to feature the new Lotus CI, joining London, UK and Paris, France as the third Lotus flagship showroom in Korea to feature the new CI. As the only Lotus service centre in the Asia-Pacific region outside of China to feature the new livery, the centre will not only welcome customers with a fresh new look, but will also be the first centre in Asia to achieve Lotus Approved Body Shop accreditation later this year.
With the slogan 'For The Drivers', Lotus Service Centres will provide the best service and are fully prepared for the start of the India rollout in the second half of this year. To meet the needs of a wide range of customers, the centres will provide a one-stop service with everything from light maintenance to accident repairs. In addition, mobility services for distant customers will be provided, as well as a round-trip towing service in case of quality-related issues, to provide nationwide coverage.
The new look has been accompanied by an increase in equipment and talent. In addition to the state-of-the-art facilities and equipment at the UK headquarters, the new workshop will be staffed by headquarters-trained repair and diagnostic technicians, as well as a High Voltage Technician (HVT) specialising in electric vehicles, to provide a more specialised service. In addition, the headquarters' service training and diagnostic equipment for classic Lotus models sold in Korea will be available for the convenience of existing Lotus owners alongside the latest models.
The generous warranty on each model will also appeal to consumers. The Emira, which follows in the footsteps of Lotus' existing line of lightweight mid-size sports cars, including the Elise, Exige and Evora, comes with a three-year/unlimited kilometres warranty, which is a first for the sports car segment. The Eletre, the brand's first SUV and all-electric hypercar, is backed by a five-year, 150,000 kilometre warranty for general parts and eight-year, 200,000 kilometre warranty for the battery and motor, giving customers the confidence to choose their new Lotus.
Article roadtesting editorial (dhseo1208@gmail.com)
Photo Lotus Motor Corporation
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